New Installation Schedule

Implementing a new POS system can be scary, but DPM is here to help guide you and make the transition as smooth as possible. The following is a breakdown of how we make the transition with you to FOCUS.

Kick-off Call — The purpose of this call is to introduce you to your project manager, who will primary contact and guide you through the installation and implementation process. We will discuss the wiring and terminal placement as well as provide you with a checklist of items we will need to insure a smooth and successful installation.

Programming and Setup — After the meeting your Project Manager will setup and program the menu. With numerous years’ experience your Project Manager will help you setup and construct the menu to provide the optimum system for both FOH usage and reporting. From menu items to modifiers, each screen will be unique to your business and workflow.

Manager Training — With your system now setup we will host a manager training at our DPM office; we do this to remove the management team from all the restaurant distractions. During this we will review the order flow and how the system is designed from our initial meetings. We will go through the FOH training so the managers understand the ins and outs of running a shift with the POS. After that is complete we will dive into system maintenance and programming of new menu items, changing prices, adding employees, etc.… This will ensure that moving forward you have the tools to keep your menu up-to-date.

Site Readiness — With your system now setup we will host a manager training at our DPM office; we do this to remove the management team from all the restaurant distractions. During this we will review the order flow and how the system is designed from our initial meetings. We will go through the FOH training so the managers understand the ins and outs of running a shift with the POS. After that is complete we will dive into system maintenance and programming of new menu items, changing prices, adding employees, etc.… This will ensure that moving forward you have the tools to keep your menu up-to-date.

Installation — Our friendly installation team will arrive on-site with all of the necessary equipment and tools needed for your system. After a final walkthrough, the installation process will begin. Each technician is extensively trained not only with the hardware and software we provide, but also on each individual restaurant’s workflow. This knowledge assists them in determining the final placement for your hardware and gets your business functioning with Focus as quickly as possible.

Staff Training — We cover all the system’s functionality and workflow from the perspective of the everyday end-user. Your staff will be guided through the processes of entering items, collecting payments, from clock in to clock out and everything in between. We ensure that they have the tools they need to handle their daily operations.

Go-live and On-Site Support — We will be there to assist you by being by your side to assist you with any questions and to make adjustments to the system to improve the workflow of the system. Our extensive restaurant knowledge is critical to our understanding your troubles and finding the optimum solution. (Our project managers all come from the industry and have multiple years’ experience in various concepts)